Delivery & Returns
Do you delivery to my country?
We are pleased to say that we deliver globally. Unfortunately, certain location and product restrictions do apply. Products containing alcohol cannot be shipped internationally.
How much is delivery and how long will it take?
UK Mainland Standard Delivery // All UK mainland orders are shipped on a Next Day Service as standard with DPD, Monday to Friday. // FREE on all orders over £50 // £4.95 on orders under £50.
*Please note during sale periods delivery may be longer than expected due to high volumes.
Ireland and Channel Islands Standard Delivery// Please expect delivery within 2-5 working days of placing your order, Monday to Friday. Your order will be sent via DPD and will require a signature on delivery. // FREE on orders over £100 // £14.95 on orders under £100
BFPO // We are able to deliver to BFPO addresses. Please place your order on a UK Mainland Next Standard Delivery.
For international orders, please allow between 3-5 working days for dispatch. Delivery times will vary according to region. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.
Western Europe - £14.99 // Regions including Austria, Belgium, Denmark, Finland, France, Germany, Iceland, Luxembourg, Netherlands, Sweden, Switzerland
Eastern Europe - £19.99 // Regions including Armenia, Czech Republic, Estonia, Hungary, Latvia, Lithuania, Poland, Romania, Russia
Southern Europe - £19.99 // Regions including Italy, Spain, Croatia, Greece, Portugal, Bulgaria, Turkey, Cyprus, Macedonia, Slovenia, Malta
Australia - £35
United States Territories, Canada and the Caribbean - £40
Asia - £42 (Regions including China, Indonesia, Japan, Hong Kong, Singapore, South Korea, Taiwan, Thailand)
New Zealand - £43
Middle East- £25.99 // Regions including Qatar, United Arab Emirates, Saudi Arabia, Iraq, Jordan, Egypt, Israel, Lebanon, Palestine, Syria, Oman, Yemen
South America- £48
Please note that due to delivery restrictions, we are unable to ship Nail Paints, Room Fragrance Spray and Room Diffusers outside the UK.
We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 28 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your peace of mind we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit.
Inside your package, please
- Print your name
- Print your order number
- Highlight the item(s) being returned
- Include the reason for return
Address your package toNeville Customer ReturnsSpeedpac,Park Farm Industrial Estate,Sinclair Dr,WellingboroughNN8 6UY Courier Deliveries
For change of mind returns please complete the reverse of your dispatch note, detailing the reason for return and applying the returns label provided to the outside of your parcel, making sure it is wrapped and sealed securely. You can choose to return your goods from a local Hermes 'Parcel Point' or arrange a home collection. Click here to choose and arrange the service you prefer. Please note this service costs £4.95.
You can use an alternative carrier for returns but please ensure this is a tracked service and you retain your proof of postage, as Soho Home cannot accept responsibility for lost returns packages.
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
We aim to process your return within 7 working days of receipt into our warehouse. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.
Your statutory rights remain unaffected.